What about customs fees?

Customs fees and import duties vary depending on the country of delivery and are the responsibility of the customer. Please check with your local customs office for more information.

Where do you ship from?

We ship from our warehouse in Tasmania, Australia.



How do I know if my order is on its way?

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the delivery status of your order

 

Do you ship orders on weekends?

We do not ship orders on weekends. Orders placed on weekends or public holidays will be processed on the next business day.

Once I place an order, how long until it's shipped?

We aim to process and dispatch orders within 1-2 business days. Once your order is dispatched, you will receive a confirmation email with tracking information.

 

How long does shipping outside of Australia take?

International shipping times can vary depending on your location and local customs clearance times. All our international orders are shipped via Australia Post.

Please note that delivery times are an estimate only, exclude order processing times, and may be affected by Australia Post & Customs delays. Public Holidays in Australia may also affect the shipment of orders.

 

Australia Post has lost my order?

We apologize for any inconvenience caused by Australia Post's loss of your order. Please contact us at [insert contact information] with your order number and we will investigate the issue and assist you in resolving it as soon as possible.